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Troubleshooting Issue: Can’t manage Skype Response Groups from CSCP GUI

Published by

Paul Bloem

on


Problem

The Response Groups tab does not show any configured Workflows, Queues or Groups. Also I am unable to configure any Response Groups.

Manage Response Groups

Response Group Workflow Page Blank

Troubleshooting

The Workflows do exist as my first check was to make sure they are visible and I can manage them from PowerShell. So permissions don’t appear to be an issue.

Attempting to add a group via the Control Panel I get the message “No workflows are assigned to current manager”.

Skype Response Groups No Workflows are assigned to current manager

Now that’s cryptic, why does the Control Panel think I am a Response Group Manager?

A quick check in Active Directory Group Membership for my account shows that I am a member of CSAdministrator BUT am also a member of CSResponseGroupManager.

 

Response Group Manager

I am certainly not supposed to be an RGS Manager.

Solution

 The CSResponseGroupManager group only allows access to manage groups that a user has been specifically assigned too. Removing my account from this group corrected the situation and I was able to manage all RGS as expected.
If a user was assigned as the group manager, then ONLY that particular group would be visible in the Control Panel.

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