Category: Response Groups

• Response Groups RGS Troubleshooting Workflows

  Troubleshooting Issue: Can’t manage Skype Response Groups from CSCP GUI

  Problem The Response Groups tab does not show any configured Workflows, Queues or Groups. Also I am unable to configure any Response Groups. Troubleshooting The Workflows do exist as my first check was to make sure they are visible and I can manage them from PowerShell. So permissions don’t appear to be an issue. Attempting to add a group…

  17/01/2018
• Holiday Lists Powershell Scripts Preset Schedule Quick Reference Guide Response Groups RGS Workflows

  RGS – Hours of Business & Holiday sets

  Response Groups – Creating Workflows Both the option to add a preset hour schedule and holiday sets are greyed out until they are added from Lync Server Management Shell. This is done as follows: Defining Business hours as a Preset Schedule */Service Desk$a = New-csRgsTimeRange -Name “Service Desk Business Hours”…

  20/11/2012