Category: RGS
-

Skype for Business Trusted Root Certificate Authorities strike again
Issue This issue was flagged as a Contact Center that’s unable to receive calls. Shortly after it was noted that users we where unable to join or create meetings using the “Meet Now” option within the SFB client and that the RGS service was failing to start. Environment is Skype…
-
Troubleshooting Issue: Can’t manage Skype Response Groups from CSCP GUI
Problem The Response Groups tab does not show any configured Workflows, Queues or Groups. Also I am unable to configure any Response Groups. Troubleshooting The Workflows do exist as my first check was to make sure they are visible and I can manage them from PowerShell. So permissions don’t appear to be an issue. Attempting to add a group…
-
Lync RGS Emergency Failover Script
Todays script was created as a result of unending fire drills 🙂 What happens to my Response Group Calls when we have to suddenly evacuate the building? Since the environments I come across most refers here to the DDI’s called to reach said Response Groups I have come up with…