Category: RGS

• dbo.Agents event id Event ID 31137 Event ID 31138 RGS

  Event ID 31137 – Unable to removeadd Agent from Response Group

  Recently I came across a situation where an Agent assigned to a response group had their SIP address changed by an administrator. Suddenly calls to this RGS were misbehaving, also their were 2 errors on the Lync FE server Event ID 31137 and 31138 Found the error by taking the…

  09/05/2013
• Holiday Lists Powershell Scripts Preset Schedule Quick Reference Guide Response Groups RGS Workflows

  RGS – Hours of Business & Holiday sets

  Response Groups – Creating Workflows Both the option to add a preset hour schedule and holiday sets are greyed out until they are added from Lync Server Management Shell. This is done as follows: Defining Business hours as a Preset Schedule */Service Desk$a = New-csRgsTimeRange -Name “Service Desk Business Hours”…

  20/11/2012