I do love a creative Visio. Don’t like that bland black and white stuff. In any event, I find that mostly my customers need me to explain some of the call flows, web chat, mail queuing etc. That’s primarily because its really complex and at times hard to tell what’s what.

A picture paints a thousand words and so the contact centre stencil is given life.

Here is a sample of what to expect:-

Download

Version 1.0 is the initail release.

Keen to hear from you if you have any suggestions to improve this stencil.