Author: Paul Bloem

• visio Visio Stencil

  Contact Centre planning and design Visio Stencil

  I do love a creative Visio. Don’t like that bland black and white stuff. In any event, I find that mostly my customers need me to explain some of the call flows, web chat, mail queuing etc. That’s primarily because its really complex and at times hard to tell what’s…

  26/01/2018
• Product Review Skype for Business Teams

  Product Review: Plantronics Voyager 8200 UC

  Product Review: #Plantronics Voyager 8200 UC with #SkypeforBusiness & #MSTeams

  20/01/2018
• Response Groups RGS Troubleshooting Workflows

  Troubleshooting Issue: Can’t manage Skype Response Groups from CSCP GUI

  Problem The Response Groups tab does not show any configured Workflows, Queues or Groups. Also I am unable to configure any Response Groups. Troubleshooting The Workflows do exist as my first check was to make sure they are visible and I can manage them from PowerShell. So permissions don’t appear to be an issue. Attempting to add a group…

  17/01/2018