Tag: Tools

• Admin Tools UC Sorted Tools

  

  Block Unwanted Calls in Teams: Say Goodbye to Distractions with Our Powerful Call Blocker Tool

  Common reasons for blocking SPAM calls There are several options available to block SPAM calls in Microsoft Teams: The Teams Call Blocker Tool focuses on the first option above, simply put, the PowerShell is wrapped in a GUI to simplify the management. Blocking Numbers with PowerShell makes use of the…

  26/01/2023
• visio Visio Stencil

  Contact Centre planning and design Visio Stencil

  I do love a creative Visio. Don’t like that bland black and white stuff. In any event, I find that mostly my customers need me to explain some of the call flows, web chat, mail queuing etc. That’s primarily because its really complex and at times hard to tell what’s…

  26/01/2018
• Lync 2013 Tools Skype for Business Tools UC Sorted Tools

  Skype Admin Tools: LURIA 2.0

  Back in 2014 I released a tool named LURIA designed to lookup assigned numbers and policies for Lync\Skype objects. You can find the original HERE. Once the CSMeeting cmdlet was introduced it became clear that I needed an update. So why has it taken so long? Simply because I wanted…

  17/08/2017